Privacy Policy

 This privacy policy sets out how www.dsld.co.uk (“the Site”) uses and protects any information that you disclose or is collected when you use this website.

 We are DSL Digital Ltd, a company registered in England (Company No. 11879922) with its registered office at 7 Lower Road, Harmer Hill, Shrewsbury. SY4 3QX (“we”, “our”, “us”, “the Company”). We are a Data Controller for the purposes of the Data Protection Act 1998 and remain so under the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and the legislation replacing the 1998 Act whilst undertaking our business.

This Privacy Policy applies to all of the websites, products and services offered by the Company or affiliated companies. Sometimes we may post more specific privacy notices to explain our products or services in more detail. If you have any questions about this Privacy Policy, please feel free to contact us.

This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully. It contains important information on our practices regarding your personal information and how we, as a data controller, will treat personal information you provide to us through the Site, including the information we collect, what we do with it and who we may share it with.

Should we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy statement.

DSL Digital Ltd may update this policy from time to time. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2^nd April 2019.

DATA PROTECTION PRINCIPLES

We will comply with data protection law and principles, which means that your information will be:

·        Used lawfully, fairly and in a transparent way;

·        Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;

·        Relevant to the purposes we have told you about and limited only to those purposes;

·        Accurate and kept up to date;

·        Kept only as long as necessary for the purposes we have told you about; and

·        Kept securely. 

WHAT WE COLLECT

We may collect the following types of information:

·        Personal details such as name, telephone number and address/location;

·        Your requirement for an IFA; and

·        Information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, device type, location and the date and time of your request. 

HOW IS INFORMATION COLLECTED?

We collect your personal information through different methods including:

·        Directly from you when you sign up for an account and through communications with us;

·        Cookies and third party cookies;

·        Affiliated services on other sites;

·        Third party applications such as widgets or add-ins; and

·        Location data from third parties. 

FOR WHAT USE

We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

·        Where we need to perform the contract we are about to enter into or have entered into with you;

·        Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and

·        Where we need to comply with a legal or regulatory obligation. 

Generally, we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to such marketing at any time.

FOR WHAT PURPOSE

We need all the categories of information in the list above (see what we collect we collect section above) to allow us to perform our contract with you and comply with our legal obligations. We may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override them. The situations in which we will process your personal information are listed below:

·        To register you as a client;

·        To process enquiries and respond to requests;

·        To communicate with you;

·        To operate and improve the Site and help make your experience better;

·        To perform our service;

·        To manage our relationship with you, including notifying your about changes to our contract or services or asking you to provide us with feedback;

·        To administer and protect the business and this website;

·        To follow up the referral with a survey assessing the service you have received from the IFA you have been referred to;

·        To improve the quality of our services;

·        We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; and

·        From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

If you fail to provide personal information

If you fail to provide certain information when requested we may not be able to perform the contract we have or are trying to enter into with you (to provide you with services, for example).  In this case, we may have to cancel a service you have with us. We will notify you if this is the case.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps respond to you as an individual by remember previous data stored. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify traffic patterns anonymously.

We embrace the EU Law regarding privacy and specifically that the use of cookies is required for the operation of some web services. We will request explicit permission for the use of cookies at the earliest opportunity in the process and permit the destruction of cookies once the transaction phase is over.

Please note that third parties (for example, advertising networks and) may also use cookies, over which we have no control. These are likely to be analytical/performance or targeting cookies.

Externally you can choose to accept or decline cookies. If you decline cookies this may prevent the website operating correctly and is an unsupported environment. As such we offer no guarantee of the correct operation of the web-site.

WHAT WE DO WITH THE INFORMATION WE GATHER

We only share personal information with other companies or individuals in the following limited circumstances:

·        Where we have your consent. We require opt-in consent for the sharing of any sensitive personal information;

·        We provide such information to affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. Any third parties will be bound by contractual provisions with us and only have access to personal data to perform the described purposes. They may not use it for other purposes. They must process the personal data in accordance with this Privacy Policy and as permitted by the GDPR, the Data Protection Act 1998 and subsequently the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the E-Privacy Regulations.

·        Making an introduction or referral you have requested to a financial advisor.

·        We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of the Company its users or the public, as required or permitted by law. 

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable managerial, electronic and physical procedures to safeguard and secure it.

We have in place procedures to deal with any suspected or actual data security breach. We will notify you and any applicable regulator of an actual or suspected breach where we are required to do so.

Our website may contain links to other websites. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

DATA RETENTION

We will only retain your personal information for as long as necessary and for the purposes we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the nature, sensitivity and amount of the personal data, the potential risk of harm from unauthorised use or disclosure of it, the purposes for which we process it and whether we can achieve them through other means, as well as applicable legal requirements.

CONTROLLING YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is correct and up to date. Please inform us if your personal information changes during your relationship with us.

Under certain circumstances, by law you have the right to:

1.       Request access to your personal information (known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you.

2.       Request correction of the personal information that we hold about you. This enables you to have any missing or incorrect information we hold about you corrected.

3.       Request deletion of your personal information. This enables you to ask us to delete personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete your personal information where you have exercised your right to object to processing.

4.       Object to processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing.

5.       Request the suspension of processing of your personal information. This enables you to ask us to restrict the processing of your personal information, for example if you want us to check its accuracy or reason for processing it.

6.       Request the transfer of your personal information to another party.

7.       If you wish to exercise any of the rights above, please contact dpo@dsld.co.uk or write to: The Data Controller, DSL Digital Ltd, 7 Lower Road, Harmer Hill, Shrewsbury, SY4 3QX. Please note, there are some specific circumstances where these rights do not apply and we may refuse to deal with your request. You will not have to pay a fee to access your personal information or exercise any of the other rights. We may charge a reasonable fee or refuse your request, however, if your request for access is clearly unfounded or excessive in the circumstances. We may need to request proof of identity to confirm your right to access the information or exercise any of your other rights. This is an appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the unlikely event the basis of our processing your personal information is consent, you have the right to withdraw that consent for that specific processing at any time. To withdraw your consent please contact dpo@dsld.co.uk or write to: The Data Controller, DSL Digital Ltd, 7 Lower Road, Harmer Hill, Shrewsbury, SY4 3QX. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legal basis for doing so. 

Complaints:

We take very seriously any complaints we receive about the collection and use of personal information.  If you think that our collection or use of information is unfair, misleading or inappropriate, we encourage you to bring this to our attention.  You can contact us to make a complaint at any time at the address below. You also have the right to make a complaint to the Information Commissioner’s Office.  You can contact the Information Commissioner’s Office at the following address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Contact us:

You can e-mail us at dpo@dsld.co.uk or write to us at the following address The Data Controller, DSL Digital Ltd, 7 Lower Road, Harmer Hill, Shrewsbury, SY4 3QX or using telephone number 0113 345 8687.